  Welcome to the Library How to use the Library Strategic Management Balanced Scorecard Balanced Scorecard – A Performance Metric The Balanced Scorecard -- An Overview Mapping Your Corporate Strategy MS Project 2002 Pre-Implementation Assessment Scorecard Anniston Production Performance Scorecard Revolutionizes Anniston Army Depot Executive Branch Management Scorecard: Agency Trends for Period Ending 3/31/2007 Organizational Assessment Organizational PM Assessment Interviewing Guidelines and Benchmarking Approach Organizational PM Assessment Findings Organizational PM Assessment Interview Questions Organizational PM Assessment Questionnaire Auto Industry Consolidation: Is There a New Model on the Horizon? Organizational Project Management Maturity: Roadmap to Success Assessments: Finding and Filling the Gaps A Project Management-Based Approach to Organizational Change Musings on Organizational Change Review: Diagnosing and Changing Organizational Culture Strategic Planning Managing Initiatives and Capital Assets with a Strategic Portfolio Perspective Eight Key Attributes for Successful Strategic Planning Why and How Companies Must Go Global The Engine That Drives Success Beating the Competition Enterprise Performance Management: Executive-Level Implementation Guide Information Assurance: An Enterprise Program Management Process The Role of the Strategy Office in Managing Change Executive Branch Management Scorecard: Agency Trends for Period Ending 3/31/2007 What's Your IQ (Innovation Quotient)? Why and How Companies Must Go Global Teaching Team Members Six Questions to Ask and Answer before Developing a Business Case In Africa, Opportunity Takes Many Shapes, from Diamonds to IT to Political Reform Using Lean Six Sigma as the Basis for Project Management Scorecard The Strategy Lifecycle Agile Practices for Software Development and Quality Assurance Leveraging Performance Metrics in the Public Sector: A Case Study Get Smart about the Talent Crisis A Strategic Approach for Implementing a Vendor Management Program: Part II Leveraging the Federal Enterprise Architecture Business Reference Model New Perspectives on Earned Value Management Vendor Selection: Beyond Standard Evaluation Criteria Aligning IT to the Strategic Plan: Why It’s Permanently Number One on Your To-Do List Writing a Realistic and Enforceable Social Media Policy Trends in HR Sourcing: Cloud Computing SAP HCM Business Management Knowledge Management Too Busy to Share: Rapid Knowledge Acquisition in a Distributed Organization Case-Based Education for Project Managers Accelerated Lessons Learned Lessons in Education and Technology Knowledge Management Executive Guide Berners-Lee extols Semantic Web at W3C conference Building a Knowledge Culture Redefining Knowledge Management Identifying Communities of Practice through Storytelling Knowledge Management and Process Improvement: A Union of Two Disciplines Knowledge Management: Applying the Basics For Successful Learning Programs, Alignment is Key The Next-Generation Workforce and Project Management Creating a Center of Excellence Transform Your Organization, PMO, Programs, and Projects to New Levels of Effectiveness: Knowledge Management Communities of Practice: Today's Virtual Water Cooler Deploying an Electronic Records Management Program for Triple the Savings Process Improvement Business Process Improvement Improve or Reengineer Your Process? Measurement: Preparing for Improvement Leveraging Technology to Create Efficiencies EVM: Making the Old New Again! Knowledge Management and Process Improvement: A Union of Two Disciplines Orienting Software SEI CMMI ® to Agile Concepts An Overview of Lean Six Sigma Undertaking a Successful Project Audit Instituting a Culture of Change: A USDA Case Study Arizona Federal Credit Union Uses Project Management to Realize Growth and Performance Objectives The Strategic Human Capital Management Imperative Trends in Records Information Management Five Areas to Consider When Developing a Successful Corporate Policy It’s All in the Pre-Work: Best Practices for Implementing Records Management Technology EB-Discovery©: Taking e-Discovery Preparation to the Next Level Configuration Control: Release the Handcuffs How Business Process Management (BPM) Can Benefit Quality Programs Pre-Check, Please Customs Agency Saves Millions on Processes BA v. BPA: Do You Know the Difference in Today’s Workforce? Using a Process Management Framework for Process Improvement How BPM Rules the Government Improving Performance in Troubled Times through Distance Learning Lean, Six Sigma and BPM: A Triad for Process Improvement What's the Name of the Game? Ten Practical E-Business Pointers Architecting Safety: The Challenge for the States Procurement Tips to Avoid Blindsiding Your Supply Chain Efforts Managing Supply Chains: What the Military Can Teach Business (and Vice Versa) Operations and the Competitive Edge Procuring an Enterprise Project Management (EPM) System: Tips for Writing a Request for Proposal (RFP) to Get What You Need, Not What You Want Acquisition: Enabling Success in the Planning Phase The Swing of the Pendulum: The Process of Acquisition An Introduction to Procurement Management Enterprise Performance Management: Executive-Level Implementation Guide Communicating Effectively for a Successful Project Improving Your Return on People: "Next Generation" Measurement Systems Onboarding: Maximizing Productivity and Retention Trends in Records Information Management Five Areas to Consider When Developing a Successful Corporate Policy It’s All in the Pre-Work: Best Practices for Implementing Records Management Technology EB-Discovery©: Taking e-Discovery Preparation to the Next Level Is It Time to Refresh Your Critical IT Investments? Using Incentives to Reduce Overtime Expenditures Independent Project Oversight in California The PM Paradox: Why Projects Fail Despite Best Practices and Skilled PMs The CIO: Meet the New Boss Keep An Eye On ITIL Innovation Networks: Looking for Ideas Outside the Company Past Due: Guiding Principles from U.S. History What's Your IQ (Innovation Quotient)? Enterprise Business Process Strategy & Maturity Journey: An Executive Briefing An Introduction to Procurement Management Lean, Six Sigma and BPM: A Triad for Process Improvement Ahead of the Storm Portfolio Management Robbins-Gioia Solution: Portfolio Management Governance Sarbanes-Oxley Scalable Project Portfolio Management Project Portfolio Management and Company Cultures Get Your Organization in Shape: Tips to "Get Fit" Using Governance and Process Improvement 10 Steps Toward Regulatory Compliance in the Mortgage Industry Compliance: How Organizations View Its Importance, Its Place, and How to Go About It Investment Governance: Where’s the Data? E-Discovery and You Business Case Analysis Business Case Analysis: Tips and Techniques for Project Managers ‘Business Value’ as a Factor in Software Design Projects Robbins-Gioia Solution: Business Case Analysis Portfolio Analysis Versus Indexing Best Practices Ten Critical Steps for Successful Project Portfolio Management Project Portfolio Management 10 Steps Toward Regulatory Compliance in the Mortgage Industry The Risk of Managing Your Product Portfolio Like a Money Manager Stack the Deck: Four Crucial Components of Successful Project Portfolio Management Assessing Organizational Project Management Maturity Innovation Networks: Looking for Ideas Outside the Company Standards and Stands: A Critique of PMI’s New Portfolio Standards Portfolio Management in a Strained Economy 10 PPM Resolutions for 2010 The Portfolio Management Function in Federal Agencies: An Executive Review Portfolio Management: Scoring – Why Do It? Predicting Project Success the Way a Meteorologist Predicts the Rain Tools ProSight: Portfolios Planview: Portfolio Management Software Mercury: Portfolio Management 5.5 Microsoft: Microsoft Project 2003 UMT: The UMT Portfolio Management Software Suite Niku: Clarity Metier: Worklenz Primavera: TeamPlay Artemis: Artemis 7 Using Project Management Portals to Integrate and Share Project Information MS Project 2002 Pre-Implementation Assessment Scorecard Building the Foundation for Portfolio Management: A Portfolio Management Assessment IT Portfolio Management in the Federal Government Doing the RIGHT Projects – Doing Projects RIGHT Project Portfolio Management You’re Killing Me! How to Prioritize Projects While Minimizing Pain to Your Organization. Using Portfolio Management to Make the Most of Your Investments Managing for Results: DOD Agency Turns to Portfolio Management for Improved Performance and Efficiency Portfolio Management: Making the Most of Limited Resources Sustaining Portfolio Management: The EPMO Contribution Organizational Capability and Portfolio Management Adoption Managing Multiproject Multitasking How Often Should You Review the Project Portfolio? Understanding adoption of IT systems management technologies (Customer Focus) Honing the Methodology Through Project Management Best Practice Project Portfolio Management for Lean Times Project Portfolio Management (PPM) Domains: Part Two, Supply/Demand Management Project Portfolio Management (PPM) Domains: Part One, The Breakdown Project Portfolio Management (PPM) Domains: Part Three, Prioritization and Decision Making Project Portfolio Management (PPM) Domains: Part 4, Portfolio Execution Which Kind of System? The Make, Buy, or Rent Decision Six Ways to Rein In IT Spending The IT Vision Model and Project Portfolio Management A Project Manager's RUP in Review Devising a Workable IT Planning Strategy The End of Magical Thinking Portfolio Rigor Mortis Choosing the Strategically Important Work Using the Project Portfolio to Move to Incremental Project Funding Implementing PPM: Value and Vision Portfolio Management: Scoring – Why Do It? 10 Ways to Destroy the Effectiveness of Your Project Management Office Enterprise-Level Project and Portfolio Management: Tips for Success Predicting Project Success the Way a Meteorologist Predicts the Rain Business Driven PMO: How to Find Your Passion Keep Your Projects on Track Ahead of the Storm IT Asset Management for a Distributed Age EPMO/PMO Templates Startup Planning Execution Closedown Implementing a Project Office in Your IT Organization Robbins-Gioia Solution: Enterprise Program Management Office (PMO) Best Practices for Project Management Offices Creating a Project Management Center of Excellence to Enable Project Success Lessons Learned: Do we ever? U.S. Customs and Border Protection Modernization Office Achieves Prestigious SEI Rating The Longest Yard: 10 Steps to Developing Successful Comprehensive Measures Procuring an Enterprise Project Management (EPM) System: Tips for Writing a Request for Proposal (RFP) to Get What You Need, Not What You Want Low Cost PM Introduction of the PMO to the Organization Aligning Your Program Management Office (PMO) Three Reasons You Need a PMO Challenges to Implementing a PMO Does Your PMO Mentor? Chart a Program Management Office (PMO) Vision Evolution of the PMO: From Tradition to Necessity PMOs: The Good, the Bad, and the Ugly A PMO Approach to Staying Profitable Rockwell Automation Wins PMO of Year The Lazy Project Manager: Q&A with Peter Taylor Not Just Another Project Manager: Managing Projects in These Tough Fiscal Times PMO Assessments: A Waste of Time? Gartner's Audrey Apfel on PMO, PPM and Governance The PMO and Multi-Level Learning Distributing Company Project Knowledge: Why Aren’t PMs Using Our Project Repository More? Business Driven PMO: How to Find Your Passion 30 Years of Experience Makes the Robbins-Gioia Approach to Enterprise PMOs the Way to Go Program Management Harnessing Program Management to Empower State and Local Governments Your Career as a Program Manager Insight to Program Management: Sir Isaac Newton’s Laws of Motion and Getting His Horse to Drink Multicultural Program Management: How the Public and Private Sectors Can Learn from One Another Getting from Here to There: Using Program Management to Achieve Results in Performance-Based Government Program Management Supports Army's Efforts Blurring the Line between R&D and Operations: The Missile Defense Agency’s Acquisition Approach Information Technology Acquisition: Doing it Right How to Reduce Repair Cycle Times and Streamline Processes It's All in the Technique Information Assurance: An Enterprise Program Management Process Focus on the Art: Tools Don't Manage Instituting a Culture of Change: A USDA Case Study A Strategic Approach for Implementing a Vendor Management Program: Part II Emotional Intelligence: How It Makes a Better Manager 7 Ways To Be Collaborative The Bond Between Program Management and Contract Management Challenges to Implementing a PMO PMO-Lite: Works Great, Less Building Vendor Selection: Beyond Standard Evaluation Criteria The 'Fifth Dimension' of Program and Project Management Five Q&A's on Project Management Organization (PMO) Influence Maps: Uncovering Where Power Lies in Your Projects Program Management vs. Project Management If You Build It, Will They Come? The Supply and Demand for Credentials Whose Grass is Greener? Artifact Reviews in an Iterative Lifecycle The Wish List of Six Program Managers Resource Poaching 101 Bridging the PM Performance Gap Creating Synergy Between Program Managers and Contract Managers Reason For Being Mandating Change Don’t Waste Your Time The “Unwritten Rules” of Project and Program Management Savvy Program Management Project Management Assessment Templates Undertaking a Successful Project Audit The PM Paradox: Why Projects Fail Despite Best Practices and Skilled PMs Earning Value from the Analysis of Labor Forecasts and Variances: Methods to Leverage EVM Data to Analyze Labor CMMI, Swiss Cheese, and Pareto The Importance of Precise Estimates Communication Management Templates Communicate Effectively from Start to Finish Customer Disclosure: Marathon or Sprint? Configuration Management Templates Configuration Management: Bridging the Gap Configuration Management Fundamentals The Aircraft Carrier in Project Management Cost Management Templates Earned Value Management Activity-Based Costing Cost Benefit Analysis Cost Of Investment —The Real McCOI A Three-Step Approach to Accurate Estimating Make or Break: Why Accurate Cost Estimation Is Key When Passion Meets Recession The Importance of Precise Estimates Integration Management Integration and Integrity Managing Project Integration Configuration Control: Release the Handcuffs Issues Tracking Why is it so Important to Manage Issues? Templates Manage to Your Top Three Problems Tracking the Progress Of Responding To Trouble Reports Life Cycle Management Concept/Startup Planning/Design Build/Execute Close-out/Release/Sustain The Project Management Life Cycle 5Qs on Agile with Johanna Rothman 5Qs on Agile with Scott Ambler 5Qs on Agile with Tom and Mary Poppendieck 5Qs on Agile with Michele Sliger 5Qs on Agile with Stacia Broderick 5Qs on Agile with Roland Cuellar 5Qs on Agile with Esther Derby 5Qs on Agile with Clarke Ching 5Qs on Agile with Jean Tabaka 5Qs on Agile with Ole Jepsen Adaptive Project Management Agile Through the Waterfall 10 Key Principles of Agile: Part Three Mentoring Mentor and Coach Robbins-Gioia Solution: Project Management Mentoring & Training Three Steps to Effective Communication for the Project Manager and Mentor Frequently Asked Questions on Leadership Thanksgiving Project: Praising Results vs. Potential Five Levels of Mentoring Project Planning Templates How to Rolling Wave Planning Project Success Depends on Building Passion for the Goal The Art of Milestone Management Project Scope and Objectives The Accidental Project Manager Agility is a Key to Good Project Management Finalizing What Is Asked of You: The Project Charter Putting the Cart After the Horse: Project Planning and Scope Definition How To Write a Good Milestone When Do I Turn on Project Management? Quality Management Templates High Cost of Employee Turnover Traceability: Still a Fact of Life Triage: How to Avoid Project Failure through Project Planning and Effective Project Recovery Requirements Management Templates Just Enough Requirements Management: Eight Attributes to Consider Never 'Without a Trace': Practical Advice on Implementing Traceability Finalizing What Is Asked of You: The Project Charter You Get What You Ask For: How Requirements Can Make or Break an IT Development Effort Writing Good Requirements Requirements: The More the Better? The Aircraft Carrier in Project Management Risk Management Risk Management: Beyond the Textbooks Implementing a Project Risk Management System Successful Risk Management of the Panama Canal Project: 1906 – 1914 Risk e-Business: What Can Go Wrong Will Go Wrong Templates A life-cycle approach to risk management Risk Management Guide Risk Management Plan Tutorial Pssst - Want To Take A Risk? Risk Management Risk Management in IT Outsourcing Project Risk Management: It’s Either Contingency Planning Now or Emergency Relief Later A Practical and Effective Approach to Risk Management The Unsung Heroes of Enterprise Governance, Risk and Compliance Ranking Risks: Rare to Certain, Negligible to Catastrophic Scheduling Collaborative Project Planning: A New Twist on an Old Standard Killing time on IT projects Project Scheduling using Event Chain Methodology From Sticky Notes to PERT Charts: The Evolution of Scheduling Scope Management Templates The Myth of the Sanctity of Scope Project Scope Statement Baseline/Scope Change Management Fundamentals of Range Estimating Rule One of Project Management: Clarify the Project Goal Increasing the Odds for Project Success Managing Internal Programs Solving Overrun Problems Holding the Line Resource Management Templates Implementing Resource Management: A View from the Trenches Quick Reference Guide: Resource Management Executive Resource Management Human Resource Management Systems: Strategies, Tactics, and Techniques Executive Sponsorship and Leadership Implementing a Project Office in Your IT Organization Outsourcing: Understanding When and Why Communicating Effectively for a Successful Project Foster Organization Performance through Individual Development Plans Design and Develop an Enterprise-wide Work Breakdown Structure (EWBS) The Human Factor: Three Elements that Make a Successful Project HR 2.0: Increasing Employee Engagement through the Use of Social Networking Avoid Project Failure Traps Learning from Failure and Defining Success Changes to the Project Management Professional Exam Meeting the Ultimate, Go Live Goal of Software Implementation The Accidental Project Manager Project Management Professional (PMP®) Examination Tips An Overview of Lean Six Sigma Theory of Constraints Project Management: A Brief Introduction to the Basics Undertaking a Successful Project Audit Arizona Federal Credit Union Uses Project Management to Realize Growth and Performance Objectives One-stop PM Resource Shop Earning PDUs and Still Keeping Your Day Job Managing a Critical, Fast-Turnaround Project Design and Develop an Enterprise-wide Work Breakdown Structure (EWBS) Low Cost PM Can You Talk the Talk: How Technical Do PMs Have to Be? 5Qs on Agile with Steve McConnell 5Qs on Agile with Bob Schatz 5Qs on Agile with David Anderson Inheriting a Broken Project 5Qs on Agile with Gerald M. Weinberg 5Qs on Agile with Sanjiv Augustine 5Qs on Agile with Pollyanna Pixton The Three Most Important Four-Letter Words in Project Management 10 Ways Project Management Skills Can Help Your Career 5Qs on Agile with Stacia Broderick 10 Ways to Inspire Your Team How Healthy is Your Project? Agile Project Management Is Not Enough The Right Environment for Project Management Agile Testing Fact and Fiction Keeping Sight of the Bigger Picture Whatever Happened to the Statement of Work? Here’s the Beef! Let Project Management Boost the Bottom-Line Personal Recovery: Using Project Management to Survive Personal Disaster Ask the Expert: Breaking through the Iron Triangle of Agile Contracting Rugby vs. Development: What Is SCRUM? Overcoming Resistance to Change with Distributed Agile CMMI and Agile: Opposites Attract Keep Elmer Fudd Away from the Rabbit Hole: Measuring Marketing ROI How and Why I Passed the PMP Exam Leadership in an (Almost) Agile World FFP v. T&M: When to Use Them and How to Manage Them 10 Key Principles of Agile: Part One 10 Key Principles of Agile: Part Two 10 Key Principles of Agile: Part Four Don't Be Trivial Predict the Future: The Value of Workforce Planning What Do Agile and Community Have in Common? What Every IT Manager Needs to Know About Project Management From Near Collapse to Number One: How Project Management Supported Harvard Pilgrim Health Care Parma and Project Management How Agile Practices Reduce Requirements Risks Review: The 77 Deadly Sins of Project Management Project Management in the Real World: Create a Realistic Budget Are the Right People Measuring the Right Things? A Lean Path to Achieving Business Objectives Is Project Management a Core Skill? New 5 Qs on Agile with Esther Derby Seven Lessons Learned in 2009 Beyond Cost-Cutting: How Managing by Projects Sets the Stage for Sustainable Growth New 5Qs on Agile with Pollyanna Pixton 5 Qs on Agile with Kelly Waters Process Mashups: Helping Project Teams Put the Pieces Together 5 Qs on Agile with Robert Dempsey How Does ARRA and the Health IT Certification Impact the Project Manager? New 5 Qs with Scott Ambler Managing Virtual Teams in a Dynamic Project Management Environment How to Avoid the Three Types of Bad Project Estimates Ten Things I Hate About Agile Development The Importance of Precise Estimates Project Lessons from Code Breakers and Code Makers Chain Saws, Chippers and Bad Backs Tenants of Social Networking through Project Management Never Been Done Before: Do Project Managers Deliver Dreams? Not Yours? Then Don’t Touch It. Business Driven PMO: How to Find Your Passion Pragmatic Project Management Social Media PM Five Collaboration Tools for Project Managers Emotional Project Management The Secret Sauce of Project Management: Thirty Years of Developing People From Sticky Notes to PERT Charts: The Evolution of Scheduling 10 Key Principles of Agile: Part Seven and Eight 10 Key Principles of Agile: Part Nine and Ten 10 Key Principles of Agile: Part Five and Six Why Can’t We Manage Large Projects? A High-Level Approach for Adopting the Agile Project Management Framework Successful Solutions Through Agile Project Management Project Management as Sunscreen: How to Avoid Getting Burned New 5 Qs on Agile with Roland Cuellar Adaptive Project Framework Government Specific Configuration Management Federal Software Configuration Management Control Board Charter Federal Software Configuration Management Policy and Procedures Federal Software Configuration Management Implementation Plan Compliance Sarbanes-Oxley HIPAA Achieving Enterprise Compliance: Process and Tools 10 Steps Toward Regulatory Compliance in the Mortgage Industry EB-Discovery©: Taking e-Discovery Preparation to the Next Level Organizational Housekeeping: The Importance of Records and Information Management Five Ways to Survive an EVMS Compliance Evaluation Review Creating a Culture of Compliance: The Responsibility of Every Member of an Organization IT Portfolio Management in the Federal Government Change and Transition in Government Five Tips for Successfully Managing Federal Government Projects Information Technology Acquisition: Doing it Right Ten Tips for Successful Integrated Baseline Reviews Improving Lessons Learned Managing a Critical, Fast-Turnaround Project Independent Project Oversight in California Managing for Results: DOD Agency Turns to Portfolio Management for Improved Performance and Efficiency Performance Appraisals of Government Employees: Best Practices Leveraging the Federal Enterprise Architecture Business Reference Model New Perspectives on Earned Value Management Earned Value Management: Are Expectations Too High? The Swing of the Pendulum: The Process of Acquisition Good Government: The Independent Program Oversight Model Getting to Green: The Bounce Effect Managing the Risk of Increased Competition among Federal Contractors Measuring Maintenance Depot Productivity: The Benefits of EVM Leveraging Our Critical Acquisition Knowledge: Addressing the Challenges of Workforce Attrition and Knowledge Loss Executive Branch Management Scorecard: Agency Trends for Period Ending 1/31/07 Seizing the Opportunity: Promoting the Profession of Project Management To Recompete or Not to Recompete? How to Ensure IT Outsourcing Value in the Public Sector Government 2.0: Wikis, Blogs and More Pay Your Rent, and You'll Get a High Rate of Return Exhibit 300: Going to Bat for Your Project It's Okay to Hire a Guard for the Henhouse as Long as You Don't Hire a Fox The Three “A’s” of Security Management Centralized Records Management Helps Washington Handle Electronic Documents Defense Acquisition Performance: Could Some Agility Help? Air Force to Austin Where Do I Want to Be in Five Years? Ten Years? Twenty Years? Beth Noveck on the Future of Government Transparency Government IT Organization Models Change With the Times Environmental Services Performance Contracting: "Greening" Local Governments Contracting Excellence via Continuous Process Improvement Advancing EVM and Government Contracting Efficiencies Recruiting Government Employees: Making Your Organization More Desirable FDCC and Desktop Virtualization: Dynamic Duo? Achieving Project Management Success in the Federal Government Web 2.0 and Social Networking Ideas for Government CIOs Project Lessons from Code Breakers and Code Makers Influencing Software Competencies Across the DoD Acquisition Workforce 8 Essential Elements for an Effective Government Social Media Policy Steve Ressler on Government Collaboration The Secret Sauce of Project Management: Thirty Years of Developing People Aligning Federal and Project Planning Cycles: Untangling the Knot Education ESI International Classroom International Institute for Learning Classroom eLearning images Assessing Employee Training Needs Winning the War on Retaining Brain Power PMP® / CAPM® Exam Prep: Initiation Phase Beyond Skill Building: Using Blended Learning to Change Behaviors and Improve Performance Project Management Professional (PMP®) Examination Tips One-stop PM Resource Shop For Successful Learning Programs, Alignment is Key Earning PDUs and Still Keeping Your Day Job What Makes a Good Consultant, Great! Can You Talk the Talk: How Technical Do PMs Have to Be? If You Build It, Will They Come? The Supply and Demand for Credentials Philadelphia High School Seniors to Study Project Management PMP Degrees: Stepping Stone or Step Above? Seven Tips for Online Training The ROI of E-Learning 7 Steps to Selecting your Online PMP Exam Preparation Course Coaching Agile Teams: Expect High Performance Five Traits of a More Desirable Project Manager People/Soft Skills |